After-Sales Policy 售后政策
1. Service Period 售后服务期限
- We offer after-sales service within 7 days from the date the product is received.
- After 7 days, we will not accept any return or exchange requests.
- 本店提供自收到商品之日起7天的售后服务。
- 超过7天后，恕不接受任何退换货申请。
2. Returns & Exchanges Eligibility 退换货适用范围
- Only quality-related issues (such as defects, damages, or wrong items) are eligible for return or exchange.
- Items must be unused, in good condition, and in their original packaging.
- Returns or exchanges due to personal reasons (e.g., dislike, color difference, wrong size) are not accepted.
- Pre-order items are non-refundable. Only exchange or price difference compensation is allowed.
- 仅限因产品质量问题（如破损、瑕疵、错发）申请退换货。
- 商品必须保持未使用、完好及原包装。
- 因个人原因（如不喜欢、颜色不符、尺寸不合等）不接受退换货。
- 预购商品一律不支持退款，仅接受换货或补差价。
3. Return & Exchange Process 退换货流程
- Please contact us via Instagram DM or Whatsapp within 7 days of receiving your order and provide your order number and issue details.
- After confirming the issue, we will provide you with the return address and further instructions.
- Returned items must be in complete packaging with a return note included.
- Once we receive and verify the returned item, we will arrange a replacement.
- 请在收到商品后7天内，通过Instagram私信或Whatsapp联系我们，提供订单号及问题说明。
- 经确认商品问题后，我们会告知退货地址及后续流程。
- 商品退回时请保持完整包装并附上退货申请说明。
- 我们收到退货并确认问题后，将尽快为您安排换货。
4. Shipping Fees 运费说明
- For returns or exchanges due to quality issues, we will cover the return shipping costs.
- For non-quality related returns, shipping fees will be borne by the customer.
- 因商品质量问题退换货，退回邮费由我们承担。
- 非质量问题退货（如个人原因），退货运费由客户自行承担。
5. Important Notes 注意事项
- Please keep your courier receipt or tracking information for reference.
- If the product is visibly damaged, please reject the parcel upon delivery and take photos as proof.
- We reserve the right to refuse unreasonable or malicious return requests and take appropriate action if necessary.
- 请妥善保存快递单据，以便查询。
- 若发现商品损坏，请在签收时当场拒收并拍照留证。
- 恶意退货或无理要求将被拒绝，并保留追究权利。
